Pull Thinking Toolset
The Pull Thinking® Toolset
puts your solution in motion. It was developed to quickly
identify the problems that are holding you back and the
specific solutions to those problems.
The toolset includes:
- The Pull Principle®
- The Four Pull QuestionsSM
- The Service Flow Pull StructureSM
The Pull Principle: The
first tool in our toolset is the Pull Principle, which
states—The primary force that causes all
movement is a pull force.
Here’s where you begin the practical application of
Pull Thinking. This principle is the driving force behind
the entire methodology. And its power was described by Aristotle
over a thousand years ago:
"A prime mover that moves everything without itself moving ... must cause
motion by being attractive rather than propulsive" - Aristotle, 350BC
In other words, you use less energy and garner greater results
when you attract or pull people into what you need
done, as opposed to when you push them.
Consider the truths about pull:
Push is a force that creates
a natural kind of reluctance or resistance. Pull,
on the other hand, works as a kind of magnet. It's what people
find compelling about what you're trying to do. It's the "what's
in it for me" factor. And it also determines what's in it
for everyone else.
- The most efficient way to create, grow
and improve is to pull
- Pull is the creative force of
nature that no one can
avoid or alter.
The Four Pull Questions: Next,
four seemingly simple questions are used to uncover problem
areas and define accountabilities. Questions that help
define purpose and measures of success. Questions that
identify the pull. All of which leads to Ultimate Service
Flow and alignment—delivering optimal collaboration,
efficiency and results.
Service Flow Pull Structure: This tool helps
you build a solution that specifically identifies the steps
that need to take place and the people to carry them out.
No more ambiguity here. Instead, the Service Flow Pull Structure
delivers a disciplined strategy. One that creates a customer-focused
culture, measurements of organizational alignment, accountability
and a clear-cut process that supports achievement and acknowledgement.
This is a visible, disciplined planning process. One that
implements change and delivers a foundation for sustained
success. In fact, it actually has more impact on the bottom
line than any financial analysis or management system. With
it, you can clearly see how every one is connected, the measurements
that support achievement and the acknowledgement that reinforces
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